A CriaHub AI WhatsApp agent is a service flow designed from the company's real process. It defines what can be answered automatically, which data must be collected, when the case should move to the team and how context reaches the CRM or the right channel.
We design AI-assisted service flows to organize requests, collect essential information and prepare handoff to the team or CRM.
A CriaHub AI WhatsApp agent is a service flow designed from the company's real process. It defines what can be answered automatically, which data must be collected, when the case should move to the team and how context reaches the CRM or the right channel.
An AI agent in WhatsApp should enter when it helps organize requests, triage and handoff with context.
Real estateOrganization of contacts from portals, collection of search criteria and preparation of handoff to the consultant.
Service SMBsTriage of quote requests and answers to frequent questions when the team cannot keep up with everything in time.
E-commerce and retailTriage for product, order and after-sales questions, including requests that need human support or store data.
When the goal is to answer everything automatically without escalation rules.
When the company has not defined tone, limits, critical questions and human handoff.
When WhatsApp is so disorganized that conversation history and ownership are missing.
IntakesWe map request types, timing, owners and loss points inside WhatsApp.
LimitsWe define what AI can answer, when it collects data and when it hands off to the team.
IntegrationWe connect WhatsApp, CRM and support channels to preserve sales context.
TuningWe review messages, exceptions and handoffs to keep the experience controlled.
Organization of contacts from portals, collection of search criteria and preparation of handoff to the consultant.
Triage of quote requests and answers to frequent questions when the team cannot keep up with everything in time.
Triage for product, order and after-sales questions, including requests that need human support or store data.
We define language, allowed replies, critical questions and limits so service stays under company control.
When it makes sense, we connect WhatsApp, CRM, forms or online store so each request arrives with source, context and next step.
The team receives the case with essential information, priority and enough history to continue the conversation without starting over.
We separate sales requests, recurring questions, support and cases that require human response so everything does not fall into the same flow.
We define which data the agent should ask for before routing, such as area, budget, goal, request reference or availability.
The agent prepares handoff to the team with history, priority and next step, instead of delivering only an open conversation.
AI replies within clear rules, flags exceptions and avoids promises that depend on sales or operational validation.
Includes diagnostic, flow design, technical integration and initial support. The proposal depends on channels, integrations, materials and operational priority.
Each request is reviewed carefully to define the most appropriate approach for the company reality.
Initial conversation · No commitment
Initial conversation · No commitment
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