Pack Base for AI customer support
AI handles the first reply. Your team closes the deal.
Pack Base helps organize the first reply on WhatsApp and on your website, so your team receives better information and focuses on the best opportunities.
Initial setup included
No long-term contract
Fast activation
Organized support
Tailored customer support, built to scale.
We start with the essentials and leave the base built to scale with the business, adding automation, AI, and integrations as the operation evolves.
A SCALABLE FOUNDATION
We set up the support foundation and leave the structure ready for new automations and integrations, with the flexibility to use the right solutions at each stage.
Pack Base structure
The essentials to make support faster and more organized.
Pack Base is built for companies that do not need full campaigns yet, but want to professionalize WhatsApp, website chat, and smart AI triage.
1 WhatsApp connected
Separate channels without losing control.
Connect your main support number to the same dashboard used by the team.
2 users
Give access to the team.
Two people can follow conversations, take ownership, and check the history.
AI agent adapted to the business
Reply at the first moment.
The AI answers common questions, runs initial triage, and collects information before handing off to the team.
Support dashboard
Centralize conversations and owners.
The dashboard helps track open conversations, owner, history, internal notes, and each customer's status.
Website chat
Receive contacts outside WhatsApp.
AI can support website visitors, collect initial details, and route the contact to the team.
Flexible base included
Grows with your company.
We organize the essentials from the start and leave everything ready to evolve with AI and integrations.
Complete management
Your customer support command center.
View conversations, owners, internal notes, and support status in one simple dashboard, so the team can reply with information and avoid missing important requests.
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Example support report
Total conversations
Volume
Demonstration example
Response time
Response
Track internal target
Resolution
Status
Track completion
Weekly volume
Account settings
Agents
Manage team (2 users)
Inboxes
Connect 1 WhatsApp and website chat
Automation
Welcome messages and business hours
Proposal after diagnosis
Choose the right scope and receive a proposal matched to your scope.
Plans and deliverables remain visible to support the decision. Investment is confirmed after we review channels, integrations, materials, pace and operational priority.
Initial setup included
Pack Base
To organize WhatsApp, website chat, and AI triage.
Accessible start
We keep the scope visible; the proposal depends on channels, integrations, materials, pace and operational priority.
1
WhatsApp connected
2
Users
AI in flow
Initial reply
Ideal for small businesses that want to reply faster, centralize conversations, and give the team a complete dashboard to follow customers.
Includes
- 1 WhatsApp connected
- 2 users for the team
- Support dashboard
- History, owners, and internal notes
- AI configured for frequent questions and initial triage
- Website chat to receive contacts
- Initial setup included
- No long-term contract
Conditions
- Investment defined after diagnosis
- Initial setup included at launch
- Cancellation for the next billing cycle
- Activation after access and base information are sent
Investment is defined after diagnosis and depends on the confirmed scope. External costs, ads, platforms, complex integrations, materials and work outside scope are handled separately when applicable. We do not promise fixed sales results.
Who it is for
Made for teams that need to bring order to WhatsApp support.
Pack Base makes sense for small businesses that receive requests, bookings, quotes, or recurring questions and need to reply faster.
Clinics, dentists, and physiotherapy
To organize appointments, reschedules, frequent questions, and requests that arrive after hours.
Beauty and wellness
To reply to requests about hours, treatments, pricing, and bookings without leaving customers waiting.
Real estate agencies and brokers
To receive prospects, collect information, qualify requests, and route visits to the team.
Repair shops and technical support
To separate quote requests, repair status, support, and customer follow-up.
Schools, training, and tutoring
To receive questions about pricing, schedules, enrollment, availability, documentation, and next steps.
Home technical services
To manage availability requests, service areas, quotes, and schedule confirmations.
Short-term rentals and experiences
To answer questions about availability, check-in, location, rules, and requests before booking.
Boutique gyms and studios
To reply to prospects, plans, schedules, trial classes, and initial assessments.
Common questions
Frequently asked questions about Pack Base.
The main conditions and limits before moving forward with Pack Base.
Does Pack Base replace my team?
No. AI handles the first contact, answers frequent questions, and collects information. The human team steps in when the conversation needs a decision, quote, booking, or closing.
Do I need to install any software?
No. Support works online. The team accesses the dashboard through the browser and follows conversations from the configured channels.
What does the initial setup include?
It includes initial guidance to connect the channels included in Pack Base, configure users, and prepare the AI with base business information.
How many WhatsApp numbers and users are included in Pack Base?
It includes 1 connected WhatsApp number and 2 users for the team. It is the right base to start with one main support channel, AI, website chat, and an organized dashboard.
Does the dashboard work in real time?
The team can follow conversations, owner, history, and support status in the dashboard. That makes it easier to understand what is open, who is replying, and what still needs to be handled.
Is my WhatsApp number at risk of being blocked?
Pack Base focuses on support and replies to contacts, not mass sending. This reduces operational risk, as long as the number is used responsibly and within WhatsApp rules.
Can I add more WhatsApp numbers, users, or integrations later?
Yes. Pack Base was designed as a flexible foundation. You can start with 1 WhatsApp number and 2 users, then evolve into integrations, automation, or a more complete operation.
How long does Pack Base take to go live?
After we receive access and base business information, we align activation around channel and material availability.
Can I cancel whenever I want?
Yes. There is no long-term contract. Cancellation takes effect for the next billing cycle, keeping the service active until the end of the already paid period.
Activate AI in your company's customer support.
A more organized initial reply, 1 WhatsApp, 2 users, and a human team with better information. All in a simple Pack Base ready to use.
