Last updated: 12 July 2026
Version: 2026-07-12_v3.0
These Terms and Conditions regulate the use of CriaHub's digital channels, contact requests and analysis, commercial proposals, orders placed on the online store, and the provision of general services by CriaHub.
The Privacy Policy is available at:
https://www.criahub.global/en/privacy-policy/
The Cookie Policy is available at:
https://www.criahub.global/en/cookie-policy/
1. Identification of the service provider
The CriaHub brand is operated by the following entity:
- Trade name: CriaHub Digital Business Solutions, also referred to as CriaHub
- Legal owner and responsible party: Nivaldo Freitas
- NIF: 322762383
- Professional domicile: Rua Bento de Jesus Caraça, 17, 1495-686 Oeiras, Portugal
- E-mail: [email protected]
- Phone and WhatsApp: +351 915 883 495
In these Terms, the above entity is referred to as "CriaHub". The natural or legal person who uses the website, requests an analysis, accepts a proposal, or places an order is referred to as "Client".
2. Scope
These Terms apply, depending on the service contracted:
- digital consulting and diagnosis;
- strategy, planning and execution of digital services;
- websites, landing pages and online stores;
- WooCommerce and Magento services;
- hosting, domains, professional e-mails and infrastructure;
- digital advertising, content and creatives;
- logos and visual identity;
- videos and AI-assisted content production;
- CRM, automation, digital support and integrations;
- hourly technical assistance services;
- monthly, annual, ad-hoc or proposal-defined service packages;
- other services presented in CriaHub's official channels.
The actually contracted scope results from the product page, selected options, order confirmation, accepted proposal and any subsequent written amendments.
3. Professional clients and consumers
CriaHub's offering is primarily directed at companies, entrepreneurs, independent professionals and organizations.
When a natural person contracts for purposes unrelated to their commercial, business or artisanal activity, they are considered consumer, applying the mandatory rights provided in Portuguese and European consumer protection legislation.
Clauses exclusively addressed to professional clients do not limit legally attributed rights of consumers.
4. Documents forming the contract
The contract is formed by the following elements, in order of precedence:
- signed commercial proposal or amendment;
- order confirmation;
- selected product, plan and options at checkout;
- description and specific conditions of the active product page on the date of contracting;
- validated brief, only to concretize already contracted scope;
- these Terms and Conditions.
The brief does not automatically expand the service. Requests exceeding the contracted scope depend on additional acceptance and budget approval.
Advertising materials, ads, creatives or social media publications do not expand the contract when a condition is not also present in the product page, order confirmation or accepted proposal.
5. Pre-contractual information and electronic contracting
Before concluding an order, the Client must be able to consult:
- service identification;
- price, VAT and payment method;
- setup, first monthly fee and future monthly fees;
- duration, validity or minimum period;
- included deliveries and exclusions;
- estimated timeline and dependencies;
- selected additional services;
- renewal or continuity conditions;
- these Terms, the Privacy Policy and the Cookie Policy.
The Client may review and correct entered data before confirming the order.
Contracting is concluded when payment is authorized and CriaHub sends the order confirmation. The confirmation is sent by e-mail or another durable medium and contains a summary of the contracting and the accepted version of these Terms.
6. Analysis requests and proposals
Products identified with "Request analysis", "Request proposal" or equivalent expressions do not constitute contracting, ordering or payment.
Submission of these forms allows CriaHub to analyze needs and contact potential Clients. The contract is only formed when a proposal is accepted as indicated therein.
A commercial proposal remains valid for the period indicated within it. If no period is specified, it remains valid for 15 calendar days.
The proposal may depend on confirmation of technical requirements, access credentials, data, licenses, volumes, integrations, platforms and external costs.
7. Prices, VAT and errors
Applicable prices are those presented at the time of contracting and include legal rate VAT when applicable.
Checkout displays the payable amount at purchase time. For manual monthly services, it also displays the future monthly fee.
CriaHub may correct obvious material or technical price, calculation, configuration or availability errors before execution begins. In such a situation, the Client may accept the corrected condition or receive full refund of paid amounts without prejudice to applicable legal rights.
Promotions:
- apply only during the announced period;
- are not retroactive;
- are non-cumulative unless expressly indicated otherwise;
- may be limited by product, quantity, country or payment method;
- do not obligate maintaining same price in renewals or future contracts.
8. Payments and invoicing
Store payments are processed via Stripe or the provider identified at checkout. CriaHub does not store complete card data.
Depending on the service, payment may comprise:
- one-off payment;
- setup fee;
- first monthly fee;
- recurring monthly fee;
- annual payment;
- hourly package;
- additional services;
- previously approved external costs.
Unless expressly indicated and accepted before contracting, no automatic charging or renewal occurs. Subsequent monthly payments are made via instructions sent by CriaHub.
The Client must provide complete and correct invoicing data. Changes to an issued invoice remain subject to applicable tax rules.
9. Manual monthly payments
When the product has a recurring fee:
- the first monthly fee is paid at contracting unless otherwise indicated;
- the first monthly period begins upon service activation or publication;
- the next monthly fee becomes due one month after the start of the first period;
- subsequent payments are not automatic;
- CriaHub sends instructions before each due date;
- continuity depends on timely payment.
The deadline and payment method appear in the invoice or collection notice.
In case of non-payment, CriaHub may:
- suspend hosting, e-mail campaigns, integrations, monitoring or support after notifying Client and granting a reasonable period for regularization;
- limit access managed by CriaHub;
- interrupt execution of new orders;
- terminate the contract if default persists.
Suspension does not eliminate overdue amounts. In B2B relationships interest on late payment and legally admissible collection costs may apply.
10. Minimum periods
When a product has an initial minimum period, this is presented before contracting.
In e-commerce managed with a six-month minimum period:
- the period begins upon store activation or publication;
- the first monthly fee covers the first period;
- Client maintains payment obligation during the minimum period unless CriaHub defaults, written agreement or mandatory rule applies otherwise;
- after the minimum period, continuity is monthly and may be cancelled for subsequent cycles.
Consequences of early termination must be proportional, transparent and compatible with applicable legislation, especially when Client is a consumer.
11. Annual products
In annual products, the twelve months begin upon activation or publication unless otherwise indicated.
Renewal is manual. CriaHub may send a renewal proposal before period end with then-applicable price and conditions.
Without acceptance and payment, associated services may terminate at paid period's end.
12. Service start, briefings and dependencies
After direct contracting, CriaHub sends an orientation briefing.
Execution timeline begins when CriaHub confirms receipt and validation of essential elements which may include:
- responses to the briefing;
- texts, images, logos and content assets;
- contact and invoicing data;
- access credentials and accounts;
- catalogs and structured files;
- template or design selection/approval;
- commercial policies;
- initial approvals;
- consent for early start when legally required.
Partial or incorrect submission of elements does not automatically initiate the timeline.
CriaHub may suspend the timeline while awaiting information, corrections, access credentials, approvals or Client decisions.
13. Client inactivity
Client must collaborate and respond to requests necessary for execution.
If Client remains unresponsive or fails to complete essential dependencies for thirty consecutive days, CriaHub may place project on hold after contact attempts.
Resumption:
- depends on team availability;
- may require new scheduling;
- does not automatically restore previous production position;
- may require technical and commercial review if pause exceeds ninety days or involves technology/cost external changes.
Placing on hold implies no cancellation nor automatic refund of executed work or assumed external costs.
14. Timelines
Indicated timelines are estimates for standard scope and begin as per previous section terms.
Do not count towards CriaHub timeline:
- Client response or approval time;
- material corrections;
- scope changes;
- production of excluded content;
- Google Business Profile validation;
- ad, gateway, account or application approvals;
- DNS propagation;
- domain registration or transfer;
- migrations or integrations;
- platform or external provider unavailability;
- force majeure situations.
CriaHub informs Client when relevant circumstances require calendar adjustment.
15. Client obligations
Client must:
- provide true, complete and up-to-date information;
- deliver materials in requested formats;
- ensure possession of necessary rights over texts, images, trademarks, databases and other content assets;
- maintain secure credentials;
- carefully review and approve deliveries;
- comply with tax, commercial, advertising, sectoral and data protection rules;
- obtain consents and legal bases for personal data processed in their operation;
- not use services for fraud, spam, phishing, discrimination or illegal activity;
- promptly communicate known errors or incidents.
Client is responsible for legality and accuracy of information regarding their business.
16. Scope changes
A review round corresponds to a single consolidated list of requests.
Examples of minor corrections:
- text correction;
- image replacement;
- contact change;
- simple link adjustment;
- visual spot fix.
Are not minor corrections:
- model or concept change;
- new pages or sections;
- new functionalities;
- integration work;
- restructuring;
- language addition;
- full rewrite;
- architecture alteration;
- new campaign or flow creation.
Work outside scope requires additional approval and budget authorization.
17. Templates, themes and reusable components
Some services utilize pre-developed models, templates, libraries, components, modules, structures or methods.
Client acknowledges that:
- models are not exclusive;
- similar structures may be used in other projects;
- results depend on provided content assets;
- demonstrations serve as visual references only, not exact reproductions;
- texts, images and trademarks present in a demonstration are excluded from scope;
- model change after start may be treated as scope alteration.
18. Websites and landing pages
The number of pages, sections, forms, revisions and interventions is as indicated in the product or proposal.
Unless expressly stated, the following are not included:
- full copywriting;
- photographic production;
- translation;
- integrations;
- new functionalities;
- continuous maintenance;
- SEO management;
- guarantee of positions or contacts;
- custom legal policies.
Publication may depend on domain, DNS, hosting, SSL, contents and Client approvals.
19. Online stores
The standard configuration of a store can include, according to the product:
- base platform and theme;
- essential pages;
- initial catalogue;
- compatible payment method;
- simple delivery mode;
- basic purchase test;
- initial training.
Unless expressly stated, the following are not included:
- correction or reorganisation of the catalogue;
- bulk manual insertion;
- image and description processing;
- customer and order migration;
- ERP, marketplace, API or synchronisation;
- advanced logistics rules;
- extensions, paid modules and licences;
- custom development.
Large volume catalogues, complex products or files requiring special processing may be subject to additional analysis, even without a commercial product limit.
20. Managed e-commerces
The monthly fee for managed e-commerges covers exclusively what is described in the product, namely hosting, SSL, backups, monitoring, technical surveillance and support hours.
Hours:
- are consumed in minimum blocks of 15 minutes;
- do not carry over to the following month;
- cover only activities foreseen in the plan;
- are not consumed by failures demonstrably attributable to CriaHub's original implementation;
- may be insufficient to complete orders of greater size.
Platform, theme, plugins or module updates are not applied automatically. When necessary, they are evaluated, tested and quoted.
21. Technical Support on an hourly basis
The packages for Website Technical Support and E-commerce Technical Support are one-off purchases without a monthly fee.
Rules:
- packages of 1, 3 or 5 hours;
- validity of 90 days from order confirmation;
- consumption in minimum blocks of 15 minutes;
- diagnosis and analysis consume time;
- unused balance expires at the end of validity;
- no additional hour is used without authorisation;
- purchase does not guarantee integral resolution of the problem within the balance;
- if more hours are needed, CriaHub informs before continuing.
Unless expressly stated, the following are not included:
- urgent or out-of-hours assistance;
- new functionalities;
- redesign;
- migration;
- integration;
- complex recovery or malware removal;
- major version update;
- external licences and costs.
22. Hosting, backups and monitoring
When included, hosting, SSL, backups and monitoring apply during the paid period and within product limits.
Monitoring does not mean human assistance 24 hours a day nor guarantee of uninterrupted availability.
Backups are a continuity measure, not a permanent archive. A restoration may consume support hours or require quoting unless it results from a failure attributable to infrastructure managed by CriaHub.
23. Domains
When a product includes domain:
- the domain is subject to availability;
- only extensions and cost limits presented are included;
- premium domains or those above limit are not included;
- the domain is registered with Client as owner;
- CriaHub may act as technical contact or manager;
- name and extension are confirmed in onboarding;
- renewal is manual.
Client must approve owner data and domain before registration. Costs for expired domain recovery are not included.
24. Professional e-mails
When included, the number of boxes, storage, duration and access methods are as indicated in the product.
Unless expressly stated, the following are not included:
- message migration;
- unlimited device configuration;
- additional storage;
- recovery of deleted messages;
- absolute delivery guarantee;
- correction of blocks caused by spam or improper use.
Client must protect passwords and keep copies of important messages.
25. Google Business Profile
Creation or optimisation of a Google Business Profile depends on eligibility, verification and approval from Google.
CriaHub does not guarantee:
- approval;
- verification timeframe;
- position in results;
- number of views;
- contacts or sales;
- recovery of suspended profiles.
Client must collaborate with the verification processes required by Google.
26. Digital advertising
Advertising investment is paid directly by Client to platforms, unless expressly stated otherwise.
CriaHub does not guarantee:
- ad or account approval;
- cost per click;
- volume of contacts;
- sales;
- return on investment;
- position or continuity of campaigns.
Results depend, among other factors, on offer, budget, competition, landing page, reputation, account history and audience behaviour.
27. Contents, videos and artificial intelligence
Content and video services may use AI tools, licensed libraries and materials provided by Client.
Client must review deliverables and confirm:
- accuracy;
- pronunciations;
- usage rights;
- sectoral compliance;
- absence of confidential or improper information.
CriaHub does not guarantee absolute exclusivity of elements generated by artificial intelligence.
Sensitive data, trade secrets or third-party data must not be sent to AI tools without authorisation and appropriate framework.
28. Logos and visual identity
Initial proposals are visual directions for selection. Only the chosen direction is developed as final solution.
Unless expressly stated, the following are not included:
- naming;
- trademark registration;
- legal opinion on availability;
- complete strategy;
- stationery;
- editable source files;
- undescribed applications.
Client is responsible for verifying and, when necessary, registering the brand.
29. CRM, automation and WhatsApp
Scope is limited to flows, users, channels, integrations and functionalities contracted.
Message costs, APIs, numbers, licences, tokens and external infrastructure are borne by Client unless otherwise stated.
Client must ensure a legal basis for contacting people and processing data.
Use of services for spam, fraud, misleading communications or illegally obtained bases is prohibited.
CriaHub does not control blocks or limitations applied by WhatsApp, Meta or other providers.
30. External platforms and suppliers
CriaHub may depend on external platforms and suppliers, including hosting, payments, email, Google, Meta, WhatsApp, analytics, CRM, AI, plugins and modules.
These third parties apply their own terms, policies, prices, limits and availability.
CriaHub is not responsible for acts or unavailability of third parties that are not attributable to it, without prejudice to mandatory legal responsibilities.
External changes requiring adaptation, replacement or development may be quoted.
31. Security and credentials
CriaHub applies adequate technical and organisational measures against risk, but no system is totally immune to incidents.
Client must:
- use secure passwords;
- activate multi-factor authentication when available;
- limit access;
- communicate incidents;
- not share credentials over insecure channels.
Problems caused by insecure credentials, third-party software, unauthorised changes or failure to follow instructions may require additional quoting.
32. Intellectual property and licences
Contents provided by Client remain their property or that of respective owners.
After full payment, Client receives the right to use and transfer final delivery in contract terms, respecting:
- open source components;
- third-party licences;
- themes, plugins and modules;
- pre-existing CriaHub tools and structures;
- limitations on certain licence transfers.
Unless written agreement exists, the following remain with CriaHub:
- methodologies;
- processes;
- libraries;
- generic components;
- reusable structures;
- know-how;
- internal tools;
- materials prior to project start.
Licences made available by CriaHub during a plan cease to be included when the plan ends. Client may need to acquire own licences to maintain certain functionalities.
CriaHub only publishes the project in its portfolio with Client's prior authorisation.
33. Portability and closure
Domain, contents, catalogue and Client data are not locked into CriaHub.
Transfer to another hosting respects licence terms of used components. When managed service ends, hosting, SSL, backups, monitoring, support and CriaHub licences cease to be included.
Unless different condition applies:
- Client must request export before closure;
- technical data and copies may be deleted 30 days after end of service;
- fiscal and contractual records are kept during legal periods;
- migration, installation, DNS, server configuration and external incompatibility correction are not included.
34. Data protection
CriaHub processes personal data in accordance with the Privacy Policy:
https://www.criahub.global/en/privacy-policy/
When CriaHub processes personal data on behalf of Client, conditions of Annex I — Processing of Personal Data on Behalf of Client apply without prejudice to specific agreement.
Client remains responsible for determining lawfulness of operations, informing owners and responding to their rights when acting as controller.
35. Confidentiality
Parties must keep confidential technical, commercial and strategic information received within the scope of contract.
Obligation does not apply to information:
- public without breach of contract;
- already known legitimately;
- lawfully received from third party;
- whose disclosure is required by law or authority.
Confidentiality remains after end of contract while information retains confidential nature.
36. CriaHub Start and Delivery Guarantee
Guarantee applies to direct purchase services where proposal was presented before contracting.
36.1 Cancellation before start of production
Client may cancel before start of production and receive refund of values paid directly to CriaHub, deducted only:
- externally authorised costs already incurred;
- domains, licences, tools or third-party services already acquired;
- Technical Support hours already consumed.
Production is considered started when, after onboarding validation, CriaHub initiates a material execution activity and communicates this start to Client.
36.2 Realignment after start
After start, Client may request realignment within contracted scope, using first the included review rounds.
Realignment does not cover change of concept, product, model, objective or scope.
36.3 Failure attributable to CriaHub
If CriaHub recognises it cannot deliver core agreed service, or fails to remedy essential failure within reasonable additional timeframe after written notice, refunds value paid to CriaHub corresponding to undelivered part.
Not refundable:
- independently accepted deliveries;
- services already rendered;
- consumed hours;
- advertising investment;
- authorised external costs;
- delays or impossibilities caused by Client or third parties;
- unachieved commercial results.
This guarantee is additional and does not limit consumer legal rights.
37. Cancellation by Professional Clients
Before start of production, cancellation follows guarantee when applicable.
After start:
- executed work is due;
- setups and used resources are non-refundable;
- external costs are due;
- monthly service cancellation produces effects at end of paid period respecting eventual minimum term;
- past-due values remain due.
CriaHub may accept different conditions in writing.
38. Consumers' right of withdrawal
This section applies only to natural persons contracting outside their professional activity.
As a general rule, the consumer has 14 days from conclusion of a distance contract for services to exercise the right of withdrawal.
The right may be exercised by an unequivocal declaration sent to [email protected] or to the professional address indicated in these Terms.
If the consumer does not request the start within the legal time limit, CriaHub may wait until the end of that period before starting.
If the consumer expressly requests the start during the 14 days:
- CriaHub may start the service;
- in case of resolution prior to completion, a proportional value for work performed is due;
- the right ends after full execution if there was prior consent and recognition of that consequence.
In the supply of digital content not made available on material support, specific rules regarding loss of right after prior consent, recognition and confirmation on durable support may apply.
The request for early start cannot result from a pre-selected box.
Nothing in these Terms limits mandatory consumer rights.
39. Refunds to consumers
When the consumer validly exercises the right of withdrawal, the refund is made within the statutory time limit and, unless otherwise agreed, using the same means of payment.
A proportional value for services rendered may be deducted when the consumer has expressly requested the start during the legal time limit.
No work started during that period without the legally required express request shall be charged.
40. Compliance of digital content and services
When applicable to a consumer relationship, digital contents and services must correspond to the described description, functionalities and contracted purpose.
Problems caused by:
- use contrary to instructions;
- alterations by the Client or third parties;
- external platforms;
- unsupported software;
- lack of materials, access or collaboration;
- components excluded from scope;
do not constitute non-compliance attributable to CriaHub.
Consumer legal rights prevail over any incompatible limitations.
41. Liability
CriaHub is liable for damages legally imputable to it.
To the maximum extent permitted by law, in B2B relationships:
- no liability for lost profits, loss of opportunity, indirect business loss or consequential damage that was not reasonably foreseeable;
- total liability related with a service remains limited to the value paid for the affected service within 12 months prior to the event, or the spot price of the service, whichever applies.
These limitations do not apply to intent, gross negligence, injury to life or physical integrity, breach of mandatory obligations, data protection liability that cannot be limited, or consumer rights.
42. Force majeure
No party is liable for delay or non-performance caused by an event outside its reasonable control, including widespread power or communications failures, attacks, fires, disasters, conflicts, strikes, acts of authority and severe unavailability of external infrastructures.
The affected party informs the other and seeks to reduce impact. If the situation prevents execution for a prolonged period, parties seek a proportional solution, including rescheduling or cessation by the affected party.
43. Communications
CriaHub may communicate via e-mail, Client area, WhatsApp, form, support system or channel used in contracting.
Approvals, choices and instructions sent through these channels may integrate the contract.
The Client must keep contacts updated.
44. Complaints
Complaints may be sent to [email protected].
When legally applicable, the consumer may use the Electronic Complaint Book.
45. Alternative dispute resolution
In consumer disputes, the consumer may resort to a competent Alternative Dispute Resolution entity.
For contracts covered territorially by the Lisbon Metropolitan Area, the Lisbon Consumer Conflict Arbitration Centre may be competent, subject to its respective competence rules.
Low-value economic consumer conflicts may remain subject to mandatory arbitration or optional mediation at express request of the consumer, in accordance with legal terms.
The former European Online Dispute Resolution Platform has been discontinued and is not indicated in these Terms.
46. Applicable law and jurisdiction
Portuguese law applies.
In B2B relationships, competent court is Lisbon West District Court, Oeiras, unless written agreement or different mandatory rule exists.
When the Client is a consumer, territorial competence rules and consumer protection apply.
47. Changes
CriaHub may update these Terms to reflect legal, commercial, technical, security or supplier changes.
Changes do not modify retroactively an order confirmed without Client agreement, unless legally required obligation applies.
The applicable version is the one accepted at contracting or renewal.
48. Acceptance
Upon concluding an order, the Client declares that:
- read these Terms;
- understood the service and limitations;
- confirmed price and periodicity;
- consulted Privacy Policy and Cookies Policy;
- provided correct data;
- has capacity to contract on behalf of indicated entity.
Annex I — Data Processing on Behalf of the Client
This Annex applies when CriaHub processes personal data in name and on behalf of the Client.
1. Roles of parties
The Client is responsible for processing. CriaHub is a subprocessor, unless it autonomously determines purposes and means for its own treatments.
2. Object, duration and purpose
Processing limits to what is necessary to provide contracted service, during contract validity and the technical period required for return or elimination.
May include hosting, support, CRM, automation, assistance, integrations, analytics, migration and maintenance.
3. Data categories and subjects
The following may be processed:
- identification and contact data;
- commercial and relationship data;
- order, payment and interaction data;
- messages and contents;
- technical data;
- other data documented within scope.
Subjects may include clients, potential clients, employees, suppliers and Client users.
Sensitive data can only be processed with express agreement, documented instructions and adequate measures.
4. Instructions
CriaHub processes data only according to written Client instructions, unless legal obligation applies.
If an instruction appears illegal, CriaHub informs the Client and may suspend affected execution.
5. Confidentiality and security
Authorized persons are subject to confidentiality obligations.
CriaHub applies adequate technical and organizational measures, including access control, authentication, copies, logs, infrastructure updates and incident management, according to risk and service.
6. Further subprocessors
The Client grants general authorization for use of necessary suppliers.
CriaHub maintains appropriate contracts with these suppliers and informs about material changes when required.
The Client may raise a justified objection on data protection grounds. If no reasonable solution exists, parties may cease the affected component.
7. International transfers
Transfers outside the European Economic Area depend on adequacy decision or appropriate safeguards, including standard contractual clauses, where applicable.
8. Data subjects rights
CriaHub provides reasonable assistance to Client in responding to access, rectification, elimination, limitation, portability and objection requests.
CriaHub does not respond directly on behalf of the Client without authorization, unless legal obligation applies.
9. Incidents
CriaHub informs the Client without undue delay after becoming aware of a personal data breach related to service, providing necessary information available for assessment and notification.
10. Assessments and consultations
CriaHub provides reasonable assistance in impact assessments and prior consultations related to service, with extraordinary work potentially budgeted.
11. Return and elimination
At end of service, CriaHub eliminates or returns data according to Client instructions, unless legal conservation obligation applies.
Copies may remain temporarily in backup cycles, protected and without active use until elimination.
12. Compliance demonstration
CriaHub makes reasonable information available for demonstrating compliance with this Annex.
Audits must be justified, previously agreed, not compromise security of other clients and may be charged when exceeding reasonable obligations or resulting from specific Client requirement.
Annex II — Model Withdrawal Form
This model is intended only for consumers when the right is legally applicable.
To CriaHub Digital Business Solutions
Nivaldo Freitas
Rua Bento de Jesus Caraça, 17
1495-686 Oeiras, Portugal
E-mail: [email protected]
I hereby give notice that I wish to exercise the right of withdrawal in relation to the following contract:
- Service:
- Order number:
- Contract date:
- Consumer name:
- Address:
- E-mail:
- Date:
- Signature, only if sent on paper:
